All of our senior properties are supported by on-site case managers/service coordinators for all of our residents (non-disabled and disabled) by adhering to the following:
Supportive Services Philosophy
Our core service philosophy is to assist persons who have special needs to reach their fullest potential by promoting independent living and the connection to high-quality, community-based services that reflect the unique needs and preferences of each individual.
Supportive Service Delivery
Supportive services will respond to the needs of the individual and focus on independence, emotional health and wellness, socialization and community connectedness, education and financial fitness.
Case Management and Referral Services
Based on the belief that each person is unique and has specific service needs, the case manager/service coordinator will meet with each resident upon occupancy and develop a supportive service plan specific to their needs. This may include recommendations for health services and educational and social activities, and/or coordination of referrals.
The case manager/service coordinator will arrange for on-site educational programs that cover a variety of life skills-related topics.
Based on the building’s population, a variety of health services will be offered to all residents. The case manager/service coordinator will work with a variety of local medical doctors, and mobile medical services to regularly schedule on-site vaccinations, screenings, testing, specialist visits, wellness visits, and medical education sessions (i.e. diabetes awareness).
Social and Recreational Programs
The residents will have access to a variety of on-site social and recreational activities specifically catering to this population. These will include holiday parties, monthly birthday celebrations, bingo, movie days, bus trips, weekly exercise classes, etc.
Cultural specific needs of tenants are addressed by taking into account: ethnicity, age, gender, primary language and English proficiency, sexual orientation, immigration status and acculturation factors, spiritual beliefs and practices, physical abilities and limitations, family roles, community networks, literacy, employment, and economic factors. Staff will gather information through intake assessment tools, culturally tailored engagement strategies, and ongoing documentation of culturally relevant information from tenants.
Quality Assurance is of utmost importance to the project to ensure tenant needs are met based on best practice standards.