An on-site Case Manager/Service Coordinator supports each of the Region Nine Housing Corporation properties with a mission to improve the quality of life and well-being for all residents (non-disabled and disabled) by adhering to the following:
Supportive Services Philosophy
Region Nine Housing Corporation core service philosophy is to assist residents with special needs to reach their fullest potential by promoting independent living and the connection to high-quality, community-based services that reflect the unique needs and preferences of each resident.
Supportive Service Delivery
Supportive services focus includes independence, emotional health and wellness, socialization and community connectedness, education and financial fitness.
Case Management and Referral Services
Based on the belief that each person is unique and has specific service needs, the Case Manager/Service Coordinator at each site meets with each resident upon occupancy and develops a supportive service plan specific to their needs. The plan may include recommendations for health services and educational and social activities, and/or coordination of referrals.
The Case Manager/Service Coordinator arranges for on-site educational programs that cover a variety of life skills-related topics.
Based on each resident’s community, a variety of health services are offered to all residents. The Case Manager/Service Coordinator works with local health professionals and mobile medical services to regularly schedule screenings, testing, specialist visits, wellness visits, and medical education sessions (i.e. diabetes awareness).
Social and Recreational Programs
Residents have the opportunity to participate in a variety of on-site social and recreational activities. Programming includes holiday parties, monthly birthday celebrations, bingo, movie days, bus trips, and weekly exercise classes.
The Case Manager/Service Coordinator at each site documents cultural needs of residents through intake assessment tools, culturally tailored engagement strategies, and ongoing conversations and documentation of culturally relevant resident information. Cultural needs of residents are addressed by accounting for the following: ethnicity, age, gender, primary language and English proficiency, sexual orientation, immigration status and acculturation factors, spiritual beliefs and practices, physical abilities and limitations, family roles, community networks, literacy, employment, and economic factors.
Quality Assurance is of utmost importance to the project to ensure residents’ needs are met based on best practice standards. Feedback and ideas are reviewed by the Region Nine Housing Corporation management staff.